Entergy Corporation and Affiliates
Privacy Policy
Entergy Corporation is a holding company for individual public utility
companies, among other affiliates. Each of these public utility companies and
other affiliates is a separate and distinct legal entity. Each public utility
subsidiary of Entergy Corporation has its own service territory, federal
and/or state utility regulatory regime(s), rate structure(s), and customers.
Neither Entergy Corporation nor any subsidiary or other affiliate of Entergy
Corporation shall be liable for the obligations, or entitled to the benefits
of, any other subsidiary or affiliate of Entergy Corporation, except as may be
expressly provided by a duly authorized and executed, legally enforceable
written agreement. The public utility subsidiaries of Entergy Corporation that
provide retail electric and/or gas utility services are the following:
• Entergy Arkansas, Inc.
• Entergy Gulf States Louisiana, L.L.C.
•
Entergy Louisiana, LLC
• Entergy Mississippi, Inc.
• Entergy New
Orleans, Inc.
• Entergy Texas, Inc.
Solely for reasons of convenience, the term “Entergy” is used herein to refer
individually and collectively to Entergy Corporation and its affiliates,
including, but not limited to, the public utility companies named above.
Entergy’s postal address is:
P.O. Box 61000
L-ENT-8B
New Orleans, LA 70161
Attention: Web
Communications Manager
Entergy can also be reached via e-mail by clicking
here.
The term “Web site” refers to this Entergy Web site, and the term “Web
Services” refers to any and all services of any kind available through this
Web site, including but not limited to account access services, paperless bill
delivery services, and one-time and repetitive bill payment services. You can
learn more about the terms, conditions, and policies for the use of the Web
site and Web Services by clicking here.
We understand how important privacy is to you. We hope this Privacy Policy
will answer your privacy questions.
1. Privacy Commitment
Entergy may collect different information about you in different situations,
which are described in more detail below. This information may include your
name, address, e-mail address, phone number, fax number, tax identification
number, IP address, social security number, resume, bank name and account
number, credit card number and billing details, credit card provider, Entergy
utility account number, User or other password, or other information that
might identify you (“Personal Information”).
Except as expressly provided in this Privacy Policy, we do not share Personal
Information with other organizations for their commercial or marketing
purposes, nor will we intentionally disclose your Personal Information to
third parties.
As a general matter, we may disclose Personal Information:
• when authorized by you or when necessary to provide a service you have
requested;
• to communicate with you about issues related to your
application, account, or request for service;
• when necessary to comply
with an order of a government agency or court, when requested by a government
regulator, or as otherwise required by law;
• to investigate and address
system problems and to protect the security of the Web site; or
• to a
purchaser in connection with the sale, assignment, or other transfer of all or
part of our business or company.
Additionally, we may disclose your Personal Information to individual
contractors and third-party service providers who assist us in providing you
with services, or with other permitted uses of your Personal Information
(subject to appropriate confidentiality agreements).
The following sections describe in more detail the data we collect and how we
use that data.
2. Information We Collect Automatically
We may collect all information about all interactions between your web browser
and the Entergy Web site, including your IP address, the web pages you visit,
how long you visit them and what you do while visiting them. For example, we
may collect information that tells us how long you spent on a certain page,
what information you supplied, or what boxes you did or did not check. Web
browsers may provide a large amount of information that we may also collect,
including your time zone, browser type and version, language preference, and
any cookies that we have set (see below for an explanation of cookies).
We may use this information for a number of purposes including revising our
web pages to make them more user-friendly, diagnosing problems, investigating
security issues, supporting our training efforts, or documenting your
interaction with the Web site. This information is also used in the aggregate
in order to evaluate our Web site’s effectiveness and to improve performance.
Some parts of this Web site use cookies. Our Web site may ask your web browser
to store automatically a small text file on your computer, which will then be
sent back to our Web site each time you click on a new page on our Web
site. This enables us to provide you with the best experience possible. A
cookie cannot be executed as code or deliver viruses. You can refuse the
cookie or delete the cookie file from your computer by adjusting your web
browser privacy settings or by other widely available methods. Note that you
may not be able to use certain features of this Web site if your web browser
does not accept cookies, or your privacy settings prevent certain access.
3. Information We Collect from All Users
In connection with your use of the Web Services, we may collect your name,
addresses, telephone number, and e-mail address. For members of the general
public, we may collect this information in the course of completing surveys,
service eligibility determination, inquiries, and site registration. Other
users of the Web site may provide this information in connection with Web
Services described in more detail below.
We may use this information to provide the requested service, notify you about
updates or changes to our Web site, alert you when new services, options,
products, or features become available, and to offer you the opportunity to
donate to Entergy’s charitable funds, such as the Power to Care Fund.
4. Information We Collect from Entergy Customers
When you initiate service with Entergy, regardless of whether you do so using
this Web site, over the phone, through our walk-in customer care centers, via
fax, or by e-mail, we will collect certain information that may include
certain Personal Information.
We will use this information for activities necessary to provide you with
service as a Customer, including:
• to identify you in connection with establishing an account;
• to
establish a deposit amount (if any);
• to maintain your account;
•
to respond to account and service inquiries you make as a Customer;
• to
provide online bills or usage information;
• to collect amounts due on
your account; and
• to close the account.
We may engage third parties to assist us in providing you with service. For
example, we may:
• send certain Personal Information to a credit-reporting agency to help us
determine a deposit amount;
• allow an IT service provider to access
Personal Information in order to provide us with technology-related customer
service issues; or
• provide collection agents with Personal Information
in connection with collecting amounts due on an account.
5. Information We Collect From Job Applicants
As a job applicant, we will collect the information that we need to evaluate
your application, such as your resume and job application information.
We endeavor not to disclose information contained in resumes or job
applications (which may include Personal Information) to third parties, except
as provided below. We endeavor to limit internal access to resumes and job
applications to those individuals who need to know this information.
We will use the information you provide as necessary to evaluate your job
application. In connection with your job application, we may provide your
information to third parties (subject to appropriate confidentiality
agreements), including for the purpose of administering and processing your
application, and performing background checks and drug screenings.
6. Information We Collect From Vendors and Potential Vendors
As a vendor or potential vendor to Entergy, we will collect the information
that we need, including Personal Information, to process your application to
become a vendor to Entergy. For example, we may use this information to
conduct background checks and drug screenings. We may also use it to evaluate
your work and proposals to work, process payments, and comply with reporting
obligations. In addition to Personal information, we may also collect
information on you that we need to comply with Entergy’s federal reporting
requirements concerning its expenditures with small, small-disadvantaged,
minority-, and women-owned businesses.
7. Information We Collect From Third Parties
We collect information supplied to this Web site by third parties, e.g.
information submitted by non-profits in connection with certain home energy
assistance programs. This information includes your name, account number, and
payment information needed to process pledges made by third-parties in
connection with your account.
8. Personal Information Provided in Connection with the Web Services and
other Entergy services
In connection with your use of Web Services, you may be asked to create an
account, and to provide a password. You shall be responsible for the use,
security, and safety of such account and password.
9. E-Mail Addresses, Postal Mail Addresses, and Phone Numbers
Individuals who supply their addresses (e-mail or postal mail) or phone
numbers (land-line or cell) may receive periodic messages from Entergy with
information on new products and services, upcoming events or news that may be
of interest, account-related information, information about your job or vendor
application, information on your job-related activities (if employed by
Entergy), or opportunities to donate to Entergy’s charitable funds such as the
Power to Care Fund. If you do not want to receive such communications from
Entergy in the future (except with respect to communications in connection
with your Entergy account, your request for service, your job or vendor
application, or your job-related activities, if employed by Entergy), please
let us know by clicking
here and telling us that you do not want to receive these types of
communications. We will make reasonable efforts to comply with such requests.
10. Unsolicited Material Not Confidential
Unless provided by you in connection with the Web Services or other Entergy
service, in connection with your application for a job, your employment with
Entergy, your vendor application, or unless Entergy specifically notes
otherwise, any Personal Information or any other information or material sent
to us on an unsolicited basis will be deemed NOT to be confidential.
11. Submissions to Entergy
Any information, suggestion, idea, graphic, remark, or other submission made
by a user to Entergy through this Web site or in connection with the accessing
of the Web Services whether submitted by e-mail or otherwise, shall become the
exclusive property of Entergy, and shall not be deemed to be confidential,
except as provided by this Privacy Policy. Entergy shall be entitled to use
any such submission and any derivative works created therefrom, and any
related concepts, ideas, techniques, or know-how for any lawful purpose
without any obligation to any user submitting the same and without any other
restriction, permission, or compensation. Each user making any such submission
thereby acknowledges the originality of such submission and accepts
responsibility for its accuracy, completeness, appropriateness, and legality.
12. Data Security
Transmissions over the Internet and information stored on computers connected
to the Internet are never completely secure or error-free. Storage and use of
information is never completely safe. Because of this, we cannot and do not
guarantee the security, accuracy, or completeness of Personal Information or
other confidential information that you supply to us or that is otherwise in
our possession. However, we endeavor to limit internal distribution of such
information only to those with a legitimate need to know. We also endeavor to
maintain security procedures, training, system and physical safeguards and
restrictions, and confidentiality obligations to protect Personal Information
and other confidential information against destruction, loss, alteration,
unauthorized access, misuse, and disclosure during its collection, use,
storage, and disposal.
Entergy shall have no liability for damages resulting from the theft or
unauthorized use of Personal Information and other information. IN NO EVENT
WILL ENTERGY BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL,
CONSEQUENTIAL, PUNITIVE, OR OTHER DAMAGES IN CONNECTION WITH YOUR PERSONAL
INFORMATION, THE WEB SERVICES, OR ANY LINKED WEB SITE, INCLUDING WITHOUT
LIMITATION DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS
OR DATA ON ENTERGY’S OR ANY USER’S COMPUTER HARDWARE OR INFORMATION HANDLING
SYSTEMS, OR OTHERWISE, REGARDLESS OF WHETHER ENTERGY HAS BEEN ADVISED OR IS
AWARE OF THE POSSIBILITY OF SUCH DAMAGES. ENTERGY IS NOT RESPONSIBLE FOR
TECHNICAL, HARDWARE, OR SOFTWARE FAILURES OR LOSSES OF ANY KIND, OR FOR
FAILED, IMCOMPLETE, DISTORTED, OR DELAYED DATA TRANSMISSIONS, OR EQUIPMENT
INCOMPATIBILITIES, IN RELATION TO ANY USE OF THIS WEB SITE OR THE WEB
SERVICES. ENTERGY IS NOT RESPONSIBLE FOR DAMAGE RESULTING FROM DESTUCTIVE
COMPUTER CODE SUCH AS VIRUSES, WORMS, TROJAN HORSES, AND THE LIKE. UNDER NO
CIRCUMSTANCES WILL ENTERGY BE LIABLE FOR DAMAGES OF ANY KIND RESULTING FROM
THE USE OF INFORMATION, INCLUDING PERSONAL INFORMATION, INTERACTIVE FORMS,
CONTENT, OR COMPUTER CODE ON THIS WEB SITE OR ANY WEB SITE ACCESSIBLE THROUGH
THIS WEB SITE, OR RELATED TO THE WEB SERVICES.
13. Severability
If any clause or provision of this Privacy Policy is held by courts held to be
illegal or void, the validity of the remaining portions and provisions shall
not be affected, and the rights and obligations of the parties shall be
enforced as if this Privacy Policy did not contain such illegal or void
clauses or provisions.
14. Changes to this Privacy Policy
We will update this Privacy Policy periodically as necessary. We will include
the date on which it was last updated. We cannot notify everyone of changes,
as Entergy does not necessarily control who uses the Web site. If you would
like to see prior versions of this Privacy Policy, please contact us at the
address above.
Last Updated: March 5, 2010
|
